Is Viagogo Safe? Comprehensive Viagogo Review

Is Viagogo safe?
Is Viagogo safe to use? Our comprehensive Viagogo review.

Viagogo are one of the biggest, and certainly the most controversial, secondary ticket online marketplace around. Despite being based in London with headquarters in Switzerland, it was founded in 2006 by American Eric Baker (who interestingly also co-founded Stubhub), and make a significant chunk of their profits in the US.

While, generally speaking, Viagogo are reliable in the sense that tickets purchased on the platform are as likely to be legitimate as tickets bought from other platforms, they are infamous for some dodgy sales techniques and horrendous customer service. We at Football Tix published this review to provide our users with as much information about Viagogo as possible so that you can make an informed decision on whether to buy from them or not and, if you do, know what to expect next.

TL;DR: Pros and Cons

Pros

  • Secure payment methods
  • Huge selection of tickets
  • Reliable ticket seller

Cons

  • High, hidden booking fees
  • Horrendous customer service
  • Dodgy sales techniques

Is Viagogo Legit?

Or, in other words, if you buy tickets on Viagogo can you expect those tickets to arrive in good time before the event, and be official, valid tickets? The answer to this question is yes. We wouldn’t have listed their tickets on our website otherwise.

The likelihood of tickets purchased on Viagogo being official tickets is as high as that likelihood for any other trustworthy ticket marketplace. We feel that it is important to make this clear, before proceeding to discuss some other aspects, some of which are questionable and controversial.

Ease of Use

Generally speaking, finding the event of your choice on Viagogo is easy, and their lush interactive maps allow users to easily select the seats they want. It is not required to sign up in order to purchase tickets, as opposed to some of their counterparts, like Stubhub. E-tickets are available for the vast majority of events, and multiple payment options are available.

On the flip side, there are some very unpleasant aspects to Viagogo’s interface, which are the source of much of the controversy and criticism the platform receives. For a start, the site uses some very dodgy techniques to put pressure on its users to purchase tickets. These take the form of long queues, pop ups warning users that tickets are about to run out, and fake listings that disappear right in front of your eyes as you scroll through. To make things worse, fees get added up as you proceed further into checkout, making it deliberately hard to understand exactly what price you will be expected to pay.

Viagogo dodgy sales techniques
Beware Viagogo’s dodgy sales techniques.

What if something goes wrong?

One important metric for the quality of a ticket marketplace is how it handles changes to events after tickets have been sold, such as postponements and cancellations. This had become particularly relevant during the current pandemic, which forced thousands of live events worldwide to be cancelled.

Technically, Viagogo offer a 100% money back guarantee should anything go wrong. It is important to understand, however, that there are caveats to this. When an event is postponed, for instance, as many events were in 2020, Viagogo are unlikely to offer a refund before a new date is announced. They do this because tickets for the new date will still be valid – though, crucially, you are still within your rights to demand a refund for a rescheduled event.

Additionally, customer reviews paint an ugly picture when it comes to requesting refunds, or any kind of assistance for that matter. Viagogo are notoriously hard to get a hold of, and even harder to get a helpful resolution from.

If you do have to contact Viagogo’s customer support, visit their customer support page. It lists support phone numbers for every country they operate in, as well as links for FAQs and for chatting with customer services online.

Viagogo customer support page
Viagogo’s customer support page has a list of customer support telephone numbers per country.

The Bottom Line

To summarise, Viagogo are without a doubt one of the biggest and oldest ticket marketplace around. You can always expect to find tickets for your event of choice on the platform, and you can rest assured that those tickets are 100% legitimate. However, should any problems arise, if you are lucky you are likely to have a very frustrating experience trying to get any sort of help, and if unlucky find yourself not getting any help at all. Our recommendation is therefore to always try to find tickets elsewhere, and turn to Viagogo as a last resort.

Have anything to tell us about your experience with Viagogo? We (and other customers) would love to hear from you in the comments section.

When can I buy football tickets for Premier League matches again?

A ticket to see Arsenal play
When can we get football tickets again?

The coronavirus threw the world into chaos and not since the Spanish Flu in 1919 has daily life been as greatly affected. In March, the Premier League – like many of the sports leagues around the globe – went on hiatus. The Premier League returned in June providing fans with the top-flight football they had been missing. 

Football’s return was very different than before its hiatus. When football matches were suspended in March, fans packed out Premier League stadiums on matchdays offering an unbeatable atmosphere. Since the league returned in July, every Premier League game has been played behind closed doors with fans banned from entering to watch first hand. 

Social distancing rules are still in effect around England although restrictions have been reduced. On Saturday, July 4th, England’s restrictions on public gatherings were lessened with individuals able to go to pubs and restaurants. Rules are still in place to keep too many people from gathering, however. The reduction of restrictions has led many (including us, as a football tickets website) to wonder when Premier League matches will welcome fans back to games and when tickets to games will go on sale. 

The answers to these questions are not easy to locate. The last thing the United Kingdom wants is a major outbreak. The United States is a good example of what can happen when the coronavirus curve is not flattened. A large number of businesses were allowed to reopen under public pressure and claims that the coronavirus was not as serious a problem as medical professionals stated. The US has seen an incredible spike in cases. 

The UK can learn from this and with pubs and restaurants now open with restrictions in place on people entering the premises, it may not be long until football matches can welcome back fans. At least, a limited number of fans. 

Poland as an example?

On June 19, Poland’s Ekstraklasa welcomed back supporters. The Polish government issued a recommendation allowing clubs to fill the stands up to 25%. A total of 4,600 fans were allowed to watch the Gornik Zabrze versus Korona Kielce match on June 19. 

If such a rule was imposed in England, which it could, then a stadium such as Liverpool’s Anfield (capacity of 54,074) could allow 13,518 fans into the ground. The problem Premier League teams have is which supporters they would let into the ground. Would season ticketholders be allowed in or would the clubs hold a special lottery to select the fans able to go in to watch?

Right now, clubs are issuing refunds for tickets to games this season. Fans who had put down money for the 2020-21 season are likely to be getting that back or waiting to see what happens next. Recently, the UK saw a spike in coronavirus cases in Leicester. The result of the Leicester spike in virus cases could be due to public gatherings, which may push back the possibility of Premier League matches being open to fans once more. 

Leicester saw a number of Black Lives Matter protests that are cited as part of the reason for the spike in new cases (900 confirmed). But it isn’t just the gatherings of protestors that may have led to the spike. The east side of Leicester was the epicentre of the recent outbreak with many old, terraced houses being a possible reason for the spread of the disease. The tight living spaces make it possible for coronavirus to spread like wildfire and having multi-generational families living in one house can make contracting the disease even more likely.

There is nothing unique about Leicester, however. Any city in the UK can experience a similar spike. Just go back to Liverpool’s Champions League second leg last-16 fixture against Atletico Madrid for proof. The city of Liverpool saw its deaths from coronavirus soar following the fixture when 54,000-plus fans were allowed into the stadium. Atletico Madrid fans were allowed to attend the match possibly adding to the spread of the disease. Spain had already seen European matches played behind closed doors to prevent the spread of the disease. Spain was heavily hit by the coronavirus and allowing fans to attend the game from the country was naive and resulted in a spike. 

Liverpool’s title win, which saw fans celebrate in the streets of the city, could also lead to a spike in cases. With a disease such as coronavirus, it is difficult to predict how the near or distant future will pan out. 

For now, it could be January 2021 before fans are allowed back into Premier League stadiums. When the German Bundesliga returned in May, disease experts confessed it could be after Christmas 2020 that supporters would be able to return to watch games live. As it stands, that could be the target for Premier League teams.

We at Football Tix are closely monitoring the situation and cannot wait to help fans get football tickets again, whether Premier League or La Liga. If you want to receive updates sign up to our mailing list below.

Premier League: What to expect when the world’s most watched football league resumes?

Nine matchdays remain in the English Premier League when the action resumes on June 17 as the world’s most watched football league gets back onto the pitch. By the time Manchester City and Arsenal clash at the Etihad Stadium, over three months will have paced between Premier League fixtures. The division still has 92 matches in total to play with games finishing on July 26. 

Liverpool are nearing their first league championship since the 1989-90 season. Not even a world-wide pandemic could stop Jurgen Klopp’s team. Although the title is within touching distance, the Reds may be forced to wait a few more weeks to finally lift the trophy. 

While fans have known the Reds will lift the title for some time, there are still plenty of questions around the European places and the relegation race. Nine matchdays are to be played and following the Covid-19 hiatus, almost anything can happen.

When will Liverpool win the title?

Liverpool need just six points to lift the league title for the first time in 30 years. The Reds could be crowned Premier League champions as early as their first match back from the Covid-19 break against Everton. Klopp’s team will need some help from Arsenal for that to happen, however. 

Liverpool lifts the Club World Cup trophy
In what game will Liverpool finally win the Premier League? Image credit: express.com

Manchester City face off with Arsenal on the league’s first night back (June 17). If Arsenal defeat Manchester City away at the Etihad, then Liverpool’s magic number to the title is down to just three points, which could come at Goodison Park on June 21. Right now, Liverpool’s wait for the title is a numbers game and the trophy could come in the next two weeks. 

Liverpool will host Crystal Palace after their trip across Stanley Park to play Everton. Depending on results, the Reds could even lift the title at the Etihad when they face off with Manchester City on July 2. Surely there is a large contingent of Liverpool supporters that would love to see the team win the championship at Manchester City to further the growing rivalry between the two best teams in English football.

Who will qualify for Europe?

Manchester City have started their appeal against UEFA’s Financial Fair Play ban. The club were found guilty of overspending and cooking the books forcing UEFA to hand down a two-year ban from the Champions League and a £25 million fine. Although the ban could be overturned by the CAS (and don’t be surprised if it is), there could be a Champions League place up for grabs.

Pep Guardiola’s team are currently second in the league, but if the ban is upheld, their Champions League qualification will go to the team that finishes in fifth place. Right now, that spot would transfer to Manchester United. 

Seven teams have a shot at finishing fifth with some of those clubs possessing more realistic chances of accomplishing the feat. Wolverhampton Wanderers, Sheffield United, Tottenham Hotspur, Arsenal, Burnley, and Crystal Palace are all within six points of the Red Devils. Spurs are four points back of the fifth-place position, however, thanks to the return of striker Harry Kane from injury, could be the most likely to finish in the top five. 

Wolverhampton Wanderers will be tough to hold off as well. Nuno Espirito Santo’s team have benefitted from the break getting their fitness. The team had started the 2019-20 season last July in the Europa League qualifiers and before the Premier League’s hiatus, were struggling with fatigue. With teams rested and injury-free, don’t be surprised to see Manchester United wither and lose out on fifth. 

Who will be relegated to the EFL Championship?

Twenty-seven points are still up for grabs in the race for Premier League survival. All three teams in the relegation zone still have a shot at staying in the division for another campaign. Norwich City are the league’s bottom dwellers currently with 21 points, six behind 17th-placed Watford.

Joining Norwich City in the fight for Premier League survival are Aston Villa (25 points) and Bournemouth (27 points). Brighton, West Ham, and Watford are not out of the woodwork, and just eight points separate the 15th-placed Seagulls with last-placed Norwich City. 

Survival will be determined by whichever team gets hot in the final nine matches of the campaign. None of the six teams fighting for safety were in-form when the league went on hiatus. Five of the six teams lost their match before the break with Brighton being the only side to gain a positive result – a goalless draw versus Wolverhampton Wanderers.

Looking at the Premier League form table, Bournemouth were the best of a bad bunch collecting seven points from their last 18 possible. Having had a more than three-month break, form goes out the window and teams will need to start fresh. The return will resemble a playoff with each team having nine games to rescue their campaign.

There is a caveat to the relegation race. Aston Villa have a game in-hand which will be played on June 17 against Sheffield United at Villa Park. If the Villains can gain all three points; it could be the difference between returning to the EFL Championship and remaining in the Premier League for a second straight campaign. 

How Will The Transfer Market Look This Summer?

With the Coronavirus pandemic putting football in a state of flux, the hot topic has been how to restart the Premier League and although a return date is yet to be pencilled in, there is a growing belief of eventually reaching a rightful conclusion.

Whether that is the case or not, there will then be a rest period before the 2020/21 campaign gets underway and during that period, the transfer window will once again be prised open from its current locked state.

The opening of the transfer window is usually the green light for mega deals to be completed across Europe and with fees rising year on year, a £100m deal is one that rarely even blinks an eyelid these days.

However, with fans being locked out of stadiums for the foreseeable future and some leagues having to refund broadcasters due to a lack of action, it means that the balance sheets for clubs across the continent will look a whole lot different.

The desire to do big business will still be there, but the potential in which to do so will be far lower, and when you consider that Harry Kane probably could have commanded a fee of £150m pre-pandemic, it is hard to envisage any club now finding that kind of money.

Harry Kane celebrates
Will Kane stick with Spurs? Image credit: goal.com

This is good news for Kane’s current employers, because if the England star was getting itchy feat in North London just a couple of months ago, he will now be prepared to stay put until this all blows over.

While sticking rather than twisting seems to be the mindset of a lot of star players and subsequently, this summer’s transfer activity will have a much different look to it – a look that may see clubs think outside the box.

For example, the swap deal is a trade that is often maligned in football circles and more the preserve of American sporting codes such as the NBA or NFL. However, this form of bartering, may just prove to be a necessity.

With the transfer market almost decimated in terms of value and managers still looking to make transitions in such tough times, it may be that collective agreements are required and cashless transfers in either direction are made.

Of course, if large sums of money are not being spent, there is always another option and that is a greater use of the loan market. Although, with that said, there are only so many borrowed players that a club can utilise at once.

Much has been made of when football’s financial bubble would burst and for the past quarter century, all the naysayers have been constantly proved wrong, as more and more money swashes about within the game.

While although no one would have envisaged such a circumstance even two months ago, it does seem that the current global landscape is the reason that will finally reset the transfer market and to be honest, it might just be a reset that has been required for quite a while. 

Observations from the Bundesliga Game Week

Football is back in Germany. After a postponement of more than two months, the Bundesliga resumed this weekend (and Monday) with a full programme.

Its return was eagerly awaited not only by German supporters but by fans all over the world, deprived of their fix of live action for months, with an estimated global TV audience, from more than 70 countries, running into the hundreds of millions.

Not only were they interested in the outcome of the matches but they wanted to get a foretaste of what to expect when their own leagues resume.

Although this was football, it was not the same game that people knew and loved before Covid-19 became the term that topped the Google Search results.

For a start there were no fans allowed in the ground, a big miss in a league which has more match day fans than anywhere else in Europe. Instead attendees were limited to players, coaches, match officials, media crews and a skeleton of ground staff. That meant that the Ruhr derby which would normally have been an 82,000 capacity sell-out, was watched live by barely 200 people. Everywhere, empty stadiums saw games played in a largely eerie silence, punctuated by the odd cry from players or coaches.

Haland score a goal
Håland was among the goal scorers in the first Bundesliga games.

All those sat on the side-lines, apart from managers who were allowed to keep theirs off so their instructions could be heard, wore masks at all time, and sat two meters apart to maintain social distancing rules.

Beforehand, all concerned had been tested for coronavirus, and had been quarantined in a hotel for a week beforehand, travelling to the game in several buses to help preserve individual isolation. Pitches were disinfected before use, as were balls both before the game and at half-time.

There were no customary handshakes at the end of the match – instead players contented themselves with fist bumps, or, in the case of the Wolfsburg team, touched studs with the referee.

Even the post-match rituals were different. Pitch-side interviews were conducted by reporters with microphones on long sticks, whilst press conferences with journalists were held remotely.

Not everything went according to plan. Players had been explicitly told beforehand not to celebrate goals in the usual way but, in the excitement of the moment, some forgot themselves. Dedryck Boyata kissed teammate Marko Grujic on the cheek when the latter scored for Hertha Berlin against Hoffenheim, and some Borussia Mönchengladbach players embraced each other after scoring two early goals against Frankfurt.

Despite that, most games went ahead without a hitch, although some commentators felt that players lacked match fitness – understandably after months of inactivity and with limited opportunities to train since then.

One concern that police had before the games started was that fans would still want to travel and congregate outside grounds, even though they had no chance of being admitted, just to be close to the action again. There were also worries that some extremist groups, who are unhappy at the season resuming without spectators, would try and disrupt proceedings. In the event these fears proved groundless, and barely a handful of fans turned up at the respective stadiums, the overwhelming majority content to watch the games on television.

On the pitch, it was very much business as usual, with Bayern Munich maintaining their four point lead at the top with a 2 – 0 win at Union Berlin on Sunday, courtesy of a penalty from Robert Lewandowski, and a second from Benjamin Pavard. They are trailed by Borussia Dortmund, who thumped neighbours Schalke 4 – 0 on Saturday, with Erling Haaland amongst the goal scorers again.

Borussia Mönchoengladbach have leapfrogged RB Leipzig into third place. They beat Eintracht Frankfurt 3 -1 away, whilst Leipzig were held to a draw at home by Freiburg. 

When will the Premier League resume?

This is the question on everybody’s lips at the moment.

A ball hasn’t been kicked in the Premier League since the competition was suspended on March 13th due to the Covid-19 pandemic.

It is not only football that has been affected by the Coronavirus. Every sport has been affected by the lockdown with the Six Nations championship being postponed, both Super League and NRL competitions being put on hold, and the list goes on and includes cricket, basketball, ice hockey, horse racing and boxing. 

Some football leagues are attempting to normalise living with the Coronavirus like the Bundesliga in Germany, but what is happening in England? Will the league resume? Will Liverpool be crowned champions? Will there be any relegation?

All these questions need answering, but more importantly we need to know if it is safe to proceed with live sports again. There is no point in rushing back to find normality, if people’s lives are at risk. Is it worth it?

Will Norwich, Aston Villa or Bournemouth get relegated?
Will there be any relegation? Majority of bottom-half clubs want relegation scrapped. Image credit: Sky Sports

Return to action in June?

Talks are ongoing about trying to restart the Premier League competition. There are 92 matches still to be played for the 2019/20 season to be officially completed, and at the moment there has not been an official date set.

The FA are determined to complete this season, but they know a lot more planning is needed for this to happen. A date of June 8th has been pencilled in as a possible time to return, but before you get excited, no football will be played in the Premier League until the government and medical guidelines permit. The main thing to take from this is that football will only start up again ‘when it is safe and appropriate’.

What is Project Restart?

Project Restart is a plan to get the season up and running as soon as possible in a safe and appropriate manner. The plan is supported by the government, but some club doctors are unhappy with the plans and have raised a number of concerns about resuming too quickly.

Can the season be scrapped altogether?

Scrapping the 2019/20 Premier League will only be done as a last resort. The FA are determined to have all the remaining Premier League matches played before a new season can commence. If they did cancel the season, not only would they have clubs threatening to sue them because of failed promotions and relegation, but television companies like Sky and BT will want compensation after splashing millions of pounds on exclusive TV rights.

Will Liverpool be crowned the Premier League champions?

When the Premier League season was suspended, Liverpool led the way at the top with 82 points with a record of 27 wins, one draw and just one defeat in 29 matches. They were only two victories away from securing the title when the season was abruptly halted.

Now, a lot of other supporters would find it hilarious if Liverpool were denied their first league title since 1990 due to matters off the field. But that would be seriously unfair.

UEFA President Aleksander Čeferin has already come out and said there is ‘no way’ that Liverpool will be denied the opportunity to win the Premier League. The hope is still that the season will continue and Liverpool will pick up the two wins needed to end the debate once and for all, but until an official statement is released, everyone is still guessing.

Jordan Henderson, Mo Salah and the Premier League trophy
Will Liverpool be crowned 2020 champions? Image credit: sportingnews.com

Playing behind closed doors?

When the season gets going again – whether it’s the remainder of this one or a fresh one – it is almost certain that no supporters will be allowed to attend games. We will have more answers once the Bundesliga in Germany resumes, everyone will use them as the benchmark on what to do and the picture will become a lot clearer then.

Neutral Venues?

One proposal that has been put on the table, is to play the remaining games at neutral venues. It kind of makes sense, but some clubs are not happy with the situation so no decision has been made.

Later this month, a vote is expected to take place to see if this proposal gets the go-ahead. Fourteen of the 20 Premier League clubs need to vote in favour of it to be given the green light. At the moment, Watford, Brighton and Hove Albion and Aston Villa are against the idea because they believe they should have home advantage for their home games in their fight against relegation.

You might argue that it doesn’t matter where the games are played because there will be no fans to provide an advantage or disadvantage. The only thing that you can count on during this pandemic, is that you cannot please every single club.

Will the players be fit enough for the restart?

If the Premier League does get the go-ahead to start on June 8th, will the players be fit and mentally ready to return to action? How many weeks will they need to train up to a certain level of match fitness? It is hard to expect them to get back on the field right away after months sitting at home.

Schalke players training while social distancing
Socially distanced training at Schalke. Image credit: Sky Sports

A lot of players are training in self-isolation, while there are a number of clubs getting ready to start training together again.

Arsenal returned to training at the end of April, but they have to travel alone to training with no car sharing option allowed. Brighton are taking baby steps in allowing their players back to training, they recently reopened their training complex and players have been allowed access to train.

Chelsea are allowing players who live locally to attend their Cobham training complex, while Sheffield United are letting players train individually at the club as are Tottenham Hotspur and West Ham United. Wolves will return to training next week.

The squads of Aston Villa, Bournemouth, Burnley, Crystal Palace, Everton, Leicester City, Liverpool, Manchester City, Manchester United, Newcastle United, Norwich City, Southampton and Watford have not returned to full training.

What Can I Be Certain Of?

That when live football is back, FootballTix will be here to get you the best deal on tickets.